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Frequently asked questions
Who is MYZAH ?
At Myzah, we're a platform entirely dedicated to luxury second-hand goods. We buy and sell unique pieces, all authenticated and carefully verified by our in-house experts and entrupy technology. Myzah is independent and not affiliated with any of the brands we offer. To find out more about our commitment to responsible fashion and accessible luxury, please visit our “About us” page. Discover with us a world where every second-hand piece has a new story to tell.
How do I sell a bag on Myzah ?
Selling a bag on Myzah is easy. Simply send photos of your piece via WhatsApp to +33 7 89 98 01 19 or via our Contact button on our website. You'll receive an estimate within 48 hours. Then, together, we plan the shipment of your product with our carrier, and provide you with a prepaid label so that shipping is fully taken care of by us. Once received, your bag is authenticated, cleaned and posted on our website. You're paid as soon as the item is sold.
Can I see the bags before I buy ?
Although we don't have a physical showroom at the moment, we are entirely available to accompany you in your purchase. Buying a luxury product online, especially second-hand, is not always easy. Our aim is to provide you with all the information you need to fully appreciate each piece before finalizing your purchase. We would be delighted to organize video-conference calls to help you make the best choice. Feel free to contact us via chatbot, private message on Instagram or WhatsApp, and we'll send you detailed videos and additional images of the second-hand products you're interested in.
Why buy a second-hand bag ?
By opting for second-hand products, you're also adopting a sustainable, eco-responsible approach. By extending the life of products, you're helping to reduce waste and the environmental impact of the fashion industry. It's a choice that combines style, economy and respect for the environment, allowing you to invest in recent luxury pieces or vintage pieces steeped in history.
Is it possible to find out about upcoming sales ?
We can't announce upcoming sales in advance, but to make sure you don't miss a thing and stay informed of new offers and exceptional pieces, we invite you to follow us on our Instagram @Myzahofficiel where we're very active, and to subscribe to our newletters. You'll find all the latest news in real time!
Can I get a discount on my purchase?
At Myzah, our prices are fixed and cannot be negotiated, however, we regularly offer promotions and special offers.
To make sure you don't miss out, we invite you to follow us on our social networks and subscribe to our newsletter. If you subscribe to our newsletter, you'll receive -5% off your first order: all you have to do is give us your e-mail address!
How is my item reviewed?
You send us photos and a description of your piece on WhatsApp. Our experts examine its authenticity, its condition and current market demand for comparable models, then produce a well-argued valuation. The review is free and commits you to nothing.
How long will it take to get a reply?
You receive our answer within 48 working hours of us getting your photos. If the piece calls for further expertise, we tell you from the first exchange and keep you posted on progress.
Do I need to create an account straight away?
No. The valuation request happens directly on WhatsApp, with no sign-up and no form. Your customer account is only created once you have accepted our offer, so you can follow your piece and your payment.
When will I receive the link to my customer account?
As soon as you agree to our offer, we send you the link to your customer account. There you will find the status of your piece, its listing progress and the details of your payment.